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How the Online Scam Worked
When real support disappears, fake support fills the gap. This is exactly what happened when I tried to get help from O2.
Enter the Online Scam
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Because O2 support was non‑existent — no working payment system, no signal, no human help — I did what anyone would do:
I searched online for O2 tech support.
This came up in the search engine:
0800 707 4135 — “O2 Customer Service”
It looked completely legitimate. There was absolutely nothing to suggest it wasn’t O2.
But it wasn’t.
The Scam Call
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When I called, the scammer sounded professional and convincing — exactly like a real support agent.
They told me:
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My account needed “verification”
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My device needed “checking”
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They needed to run a “security scan”
Then they sent me a link to continue the session via WhatsApp:
+44 7393 679319
The Remote Access Session
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I joined the session. During the session, they:
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Accessed my device
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Viewed files
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Asked for account details
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Attempted to “verify” information
I eventually became suspicious and closed the session — but by then it was too late.
They had already accessed my PayPal and transferred £2070 to “UK Immigration”.
I immediately contacted PayPal, the UK Government, and my bank to shut everything down.
This was a full‑blown scam.
What I Later Discovered
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The number I called was:
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Registered to SMARTVOICE LTD
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Active for 4 years
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With 900+ complaints
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Flagged as a Tech Support Scam
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Used to impersonate O2, PayPal, Microsoft, and broadband providers
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Still appearing in Google search result
Why This Happened
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This scam didn’t happen because I was careless. It happened because:
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O2 support was impossible to reach
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Nothing worked
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No one answered
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No real contact options existed
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I was forced to search online out of frustration
When real support disappears, scammers step in — and they look more convincing than the real thing.
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